Patient Reviews & Testimonials
Every single one of our 110 Trustpilot reviews is five stars. But more than the score, we are proud about what our patients have to say. They consistently highlight our communication, compassion, and competitive pricing.
Rated "Excellent" on Trustpilot — 110 Five-Star Reviews
Every single one of our 110 Trustpilot reviews is five stars. But more than the score, we are proud about what our patients have to say. They consistently highlight our communication, compassion, and competitive pricing.
What Our Patients Say
"Stress free" — NM, July 2025
"I called up and spoke to Bob, I explained everything… Bob called me back Monday morning, and we're all booked in to collect our embryos. Finally some good news… delivery was completed for Tuesday which meant me and my husband proceeded with treatment Wednesday. It was all that simple with Bob, done, completed, stress free."
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"Great Company" — Eleanor, January 2026
"Our clinic recommended six different companies, we asked all of them for quotes & some questions. We chose Life on Ice because they were affordable and, by far, the best when it came to communication. Even emails sent in the evening were replied to quickly, which we didn't expect."
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"Seamless and friendly from start to finish" — Ali M, January 2026
"We were transferring eggs from Scotland to England, and they came recommended by both clinics. Communication was clear and responses always timely… when comparing it to the rest of the financial costs that come with IVF, this seemed like excellent value for money."
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"Seamen transfer went swimmingly" — Jon, February 2026
"Bob and the team took on all the organising between the two clinics and kept us up to date throughout. Going through IVF is both exciting and stressful in equal measure so to have real experts, backed with clinical know how, making our lives a little easier was such a relief."
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"Fantastic communication" — Amy, August 2025
"I know from personal experience that one of the clinics is difficult to work with. Being able to trust Life on Ice to coordinate the transport end to end was a huge weight off my shoulders, and the transport itself went off without a hitch. I heartily recommend Life on Ice to anyone looking to do frozen gamete transfers in Scotland."
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"Trustworthy" — Paul Malone, July 2025
"My partner and I are thankful for the recommendation from both clinics to use Life on Ice because the full operation could not have went more smoothly. The handover from clinic A to B went seamlessly and we were kept up to date via WhatsApp on current whereabouts and status."
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"Great service and price" — Lindsey Hasler, November 2025
"Bob made the process easy and hassle free. He provided updates while he was organising with the clinics and updates on the shipment and everything went smoothly. The price was also one of the best of all the quotes we received. There are no negatives."
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"Great communication" — Molly, October 2025
"Bob and Life on Ice were very communicative which made the process of shipping our samples nearly stress free! They contacted the clinics without prompt from us and even managed to move the date of transport sooner when they knew we were on a tight schedule."
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"We are so thankful" — Maria, July 2025
"We are so thankful we used Life on Ice to transfer our frozen embryo from London to Sheffield as the whole process went so smoothly. From the first contact with Bob, we felt we were in safe hands… We also found their service to be very competitive on pricing. We are delighted to recommend them 100%."
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"Bob was amazing from day one" — Paula, September 2025
"Very friendly and professional. I am glad I chose this company. Everything was easy and problem free for us."
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Clinic Approved Too
It's not just patients who trust us. In a survey of 23 clinics, 100% said they were satisfied with our performance across all areas, and 75% said they were very likely to recommend us to patients.
"Best specialist courier company there is by far!"
— Clinic feedback
"A true sense of the meaning 'specialist' courier company."
— Clinic feedback
See All Our Reviews
Read all 110 reviews on Trustpilot.
Interested in learning more? Contact Bob